SHIPPING AND DELIVERY
Find out what our customers think of our products
We are proud to offer international shipping services that currently operate in over 100 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 100 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 1-3 day processing time.
||*Estimated Shipping Time
||9-15 Business days
||10-16 Business days
|Australia, New Zealand
||8-16 Business days
||15-22 Business days
||10-20 Business days
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped out from our warehouse. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours after payment. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Crazofgame (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://crazofgame.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works perfectly on the 2DS XL
Works great! Called equally on should wait….
Well protected product and with its corresponding box. Now i need to prove it, and when i do i will add my opinion in "add comments".
You’re getting exactly what’s described in the photo. The games play great and I haven’t had any problems so far. If you’re skeptical on buying this, don’t.
Excellent super thank you the friend
Running on unanew 2ds xl just bought and in a new 3ds xl. The product is just as the description many games are very bad and the great majoria are in english all pokemon are usa edition if you know english no problem All games work, what they send is an r4 with sticker you can modify and put games downloading roms, of all games only about 20 are in format European
Very pleased with product. Emulation is good, no freezing, sound is good, and multiple saved games are supported.
Very fast delivery. Nice pack of DS games and more...
Perfect thank you
Perfect, all works and games correctly listed! Great!
Games worked perfectly
very happy with product. works perfectly. all games work, great gift for any kid! both my kids are enjoying it
Perfectly packaged!!! Transport box plus plastic film on game box as the picture plus box the size of the game cassette! Frankly well protected works perfectly on the 2DS
Very good and fast shipping
The product is very nice, the case looks good and you even get a little case for the gamecard itself! The shipping was really quick, got it after less then two weeks after ordering. I highly recommend the store, who has answered all the questions that I had.
I am very pleased
it is here, it works, I am happy.
all is good except i can't read which games i'm playing but that is a minior inconvenience so 5*
It takes little time and works perfectly my enchanted son
It works perfectly on dsi xl with a variety of good games and good price. Very happy with the purchase.
great. works perfectly. very happy
Pas encore testé
Order received within 14 days to Australia. product is as described and well packaged for transport. works well on DS Lite. highly recommend this store.
The article was delivered on time. Product according to the description. The product works well.
Absolutely fabulous!! Works perfectly!!
It works! I was sceptic at first but now I’ve tried 10 random games and thus far they all work fine.
Everything works perfectly! I'm delighted.
Good quality! The games work perfectly.
thank you for the package you sent ❤️ very nice good protection.
Excellent item. Games play well. A bit hard to navigate through so many games, especially ones at the bottom, but kids wanted mainly Pokemon. Quickly shipped. Packaged well. Good store.
I love it! Very nice games, 208 good games rather than 500+ mediocre games, I'd definetely choose this one c:
The games work well and are fun.
Not yet tested
Works perfectly. Thanks!
all received in good order, quick delivery and good quality pf the product, thanks for your corporation
Perfect and very fast!
great. every game we have tried so far works great. great shipping, got here in 2weeks. works in our 2ds.
Fast Delivery. The Games work perfectly. TOP SELLER!!